Overview
Safely is a great platform that helps you manage tasks and keep your home secure while you’re away. They offer services like making sure your home is safe from unexpected issues, providing you with background checks for service providers, and giving you handy reminders to ensure everything runs smoothly. It’s perfect for anyone who wants peace of mind when they’re not at home or needs extra help vetting people they let into their space.
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The description is based on a straightforward understanding of the services provided by Safely, focusing on clarity and simplicity for a general audience.
How to Get a Safely Refund: Step by Step
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Safely membership and tap on it.
- Scroll down and select Report a Problem.
- Choose the reason for your refund. Mention that the subscription renewed without notice or that the account has been unused.
- Follow the prompts to submit your request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions and find your Safely membership.
- Tap Manage and then select Cancel subscription or Request a refund.
- Choose the reason for your refund, emphasizing that the account was unused or that the subscription renewed unexpectedly.
- Follow the prompts to complete your refund request.
If you purchased through a direct charge on Safely.com:
- Visit Safely.com and log into your account.
- Go to the Account Settings section.
- Locate the Billing or Payment History option.
- Find the transaction you want a refund for and click on it.
- Look for an option to Request a Refund or Contact Support.
- If contacting support, clearly state that the charge was unexpected and that there was no prior notification of renewal.
- Send your request and wait for a confirmation email about the refund status.
If you purchased through another billing service:
- Identify the billing service (e.g., PayPal, Stripe, etc.) used for the purchase.
- Log into your account on the respective billing service’s website.
- Locate the transaction for your Safely membership.
- Follow the prompts to dispute the charge or request a refund, making sure to explain that the charge was unexpected or the service was unused.
- Submit your request and keep an eye on your email for updates regarding the status of your refund.
Phone
The phone is not available.
Tips and Tricks for Getting a Safely Refund
- Be polite but assertive when communicating with customer service.
- Document everything: take screenshots and keep records of all interactions.
- Use specific language regarding your issue; mention any other users' experiences that support your claim.
- Contact customer service during off-peak hours for potentially better response times.
- Escalate quickly: if initial representatives are unhelpful, ask to speak to a supervisor or a higher-level support agent.
- Utilize social media to express your dissatisfaction; sometimes public visibility prompts faster action.
- Follow up regularly but do so with a tone that balances persistence with respect.
- Consider writing a formal complaint and sending it to higher management if initial attempts fail.
- Use keywords from their policies to point out when they’re not adhering to them.
- If you're met with resistance, offer to share your positive prior experiences, emphasizing your desire to continue being a customer.
Why Do People Request Refunds from Safely
- Incorrect billing due to charging errors.
- Policy cancellation before the coverage starts.
- Service not rendered as promised or expected.
- Coverage limitations not clearly explained.
- Change of mind regarding the purchase.
- Issues with the policy, such as exclusions not mentioned.
- Failure to receive the promised documentation in a timely manner.
- Unacceptable customer service experience.
- Policy not needed due to unforeseen circumstances.
- Discrepancy in policy terms after purchase.
Safely Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize. While I appreciate the services provided, this unexpected charge has caused some inconvenience.
I kindly request a refund for this transaction and would greatly appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue. I look forward to hearing from you soon.
Best regards,
Safely Refund Policy
Safely offers a flexible refund policy that allows customers to request refunds within a specified period after purchase, provided the service or product was not utilized. The details regarding eligibility and the specific time frame for refund requests are outlined on their official website.
The Easiest Way to Get a Safely Refund
If you’re frustrated trying to get a refund from Safely—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.