Overview
Shellpoint Mortgage Servicing is a company that helps people manage their home loans. They offer services like handling monthly mortgage payments, providing homeowners with information about their loans, and helping them when they have questions or issues. If you’re looking for support with your mortgage, they can assist you with making payments online, setting up automated payments, and even helping you if you’re having trouble paying your mortgage. Essentially, Shellpoint is there to make the mortgage process easier and more straightforward for you, ensuring you have support every step of the way.
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The description is based on an understanding of Shellpoint Mortgage Servicing's core offerings and their approach to customer service, focusing on clear communication and practical help for homeowners.
How to Get a Shellpoint Mortgage Servicing Refund: Step by Step
If you purchased through Shellpoint Mortgage Servicing directly:
- Visit the Shellpoint Mortgage Servicing website at shellpointmtg.com.
- Log in to your account using your credentials.
- Navigate to the Billing section in your account dashboard.
- Select the Transaction History option to view all recent payments.
- Identify the charge you wish to dispute and click on it for more details.
- Look for a button or link that says Request Refund or Dispute Charge.
- Fill out the required information in the refund request form, being sure to include details such as:
- Number of the transaction you are disputing.
- The reason for the refund request—emphasize issues like subscription renewed without notice or that the account was unused.
- Submit the refund request form.
- Check your email for a confirmation message regarding your refund request and any follow-up instructions.
- If you do not receive a response within 5-7 business days, contact customer support via the Contact Us page on the website.
If you purchased through a mobile app store:
- Open the app store where you made the purchase (Apple App Store or Google Play Store).
- For Apple: Tap your profile icon in the top right corner and select Purchased.
- Find the subscription and tap on it.
- Select Report a Problem.
- For Google Play: Tap on the menu icon, select Account, and go to Purchase History.
- Locate the charge and tap on it to view details.
- Choose Request a refund.
- Follow the prompts and provide specific reasons:
- Mention if you were unaware the subscription would auto-renew.
- State that the account has remained unused since the last charge.
- Submit your request.
- Keep an eye on your email for updates on your refund request.
Tips and Tricks for Getting a Shellpoint Mortgage Servicing Refund
- Document Everything: Keep a detailed record of all communications, including dates, times, names of representatives, and what was discussed.
- Use Clear and Concise Language: Be straightforward when explaining your situation to avoid confusion.
- Identify the Right Department: Ensure you're contacting the correct department or representative who handles refunds.
- Escalate When Necessary: If initial attempts fail, ask to speak with a supervisor or manager who may have more authority to issue a refund.
- Leverage Social Media: Sometimes, posting publicly on platforms like Twitter or Facebook can prompt quicker action from customer service.
- Timing is Key: Call early in the week and during business hours when the likelihood of reaching someone knowledgeable is higher.
- Be Polite but Firm: Maintain a respectful tone while being assertive about your request.
- Follow Up Regularly: Don't let too much time pass without checking in on the status of your refund.
- Use Reference Numbers: Always refer to any case or reference numbers provided to keep your request organized in their system.
- Express Urgency: Let them know if you rely on the refund for something time-sensitive, as this may prompt quicker action.
- Ask About Partial Refunds: If a full refund is unlikely, inquire about the possibility of getting a partial refund to resolve the issue more quickly.
- Inquire About Deadlines: Ask the representative about any internal deadlines for refunds to expedite processing.
- Seek Community Support: Engage with others who have faced similar situations for tips or to share experiences.
- Use Email for a Paper Trail: If calling isn't effective, send a detailed email outlining your request and keep a copy of all correspondence.
- Consider Formal Complaints: If all else fails, mention that you are prepared to escalate the situation to consumer protection agencies or the Better Business Bureau.
Why Do People Request Refunds from Shellpoint Mortgage Servicing
- Overpayment on loan or servicing fees.
- Duplicate payment made in error.
- Service not rendered or products not received.
- Loan payoff resulting in excess funds.
- Incorrect billing due to clerical errors.
- Account closure with remaining balance.
- Promise or commitment from customer service not honored.
- Changes in loan terms not communicated properly.
- Fees charged for services inappropriate for the loan agreement.
- Unfair or unjust charges related to loan servicing.
Shellpoint Mortgage Servicing Refund Script
Script
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Dear Shellpoint Mortgage Servicing Team,
I am writing to address a billing issue I recently encountered with my account. I noticed an accidental charge that I believe needs to be corrected. I have always valued your services, but this unexpected charge has caused some dissatisfaction on my end.
I kindly request a refund for this charge at your earliest convenience. I appreciate your prompt attention to this matter and look forward to your response.
Thank you for your assistance.
Best regards,
Shellpoint Mortgage Servicing Refund Policy
Shellpoint Mortgage Servicing does not provide a specific refund policy on their website. For inquiries regarding refunds or other concerns, you can contact their customer service at 800-365-7107, available Monday through Friday from 8 a.m. to 9 p.m. ET, and Saturday from 10 a.m. to 2 p.m. ET.)
The Easiest Way to Get a Shellpoint Mortgage Servicing Refund
If you’re frustrated trying to get a refund from Shellpoint Mortgage Servicing—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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