Overview
Silk + Sonder is a company that focuses on helping you live a more intentional life through journaling. They offer beautifully designed guided journals that come with prompts to inspire your thoughts, track your goals, and reflect on your daily experiences. Each month, you’ll receive a new journal with fresh themes and ideas, making it easy to stay engaged. Besides journals, they also provide resources and a supportive community for people who want to improve their mental wellness and personal growth. It’s all about helping you find clarity and joy in your everyday life!
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The description is based on a clear understanding of Silk + Sonder's offerings, aiming to keep the language relatable and easy to understand for consumers.
How to Get a Silk + Sonder Refund: Step by Step
If you purchased through silkandsonder.com:
- Visit the Silk + Sonder website and log in to your account.
- Navigate to the Account section from the main menu.
- Locate the Membership or Billing details section.
- Click on the Contact Support link or button.
- In the message form, select Membership Issue as the subject.
- In your message, mention that you would like to request a refund for your subscription.
- Specify that your subscription renewed without notice or that it was unused since the last charge.
- You may also mention issues like billing errors or dissatisfaction with the service.
- Submit the form and await a response from the support team.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top (your name).
- Select Subscriptions.
- Find the Silk + Sonder subscription and tap on it.
- Tap Cancel Subscription to stop future payments.
- Open the App Store and scroll to the bottom to tap on Profile.
- Tap Purchased, then find Silk + Sonder.
- Report a problem by tapping on the Report a Problem link next to their purchase.
- Choose Billing Issue or Unwanted Renewal from the dropdown.
- Provide a brief explanation noting the subscription renewed unexpectedly.
- Submit your report.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu icon or your profile picture in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find and select Silk + Sonder from the list.
- Tap Manage and then Cancel Subscription.
- Mention in the cancellation flow that you want a refund.
- State that the subscription wasn't used or was renewed unexpectedly.
- Follow any additional prompts to complete the request.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Activity section to find the Silk + Sonder transaction.
- Select the transaction and click on Report a Problem.
- Choose Item Not Received or Unauthorised Transaction.
- Explain that the service was not utilized or that the renewal was not authorized.
- Submit the claim for review.
Phone
The phone is not available.
Tips and Tricks for Getting a Silk + Sonder Refund
- Be Polite: Start your request with a friendly tone to establish rapport.
- Document Everything: Keep a record of all communications including dates and names of representatives.
- Use Specific Language: Clearly state the reason for your refund request, referencing any applicable policies.
- Timing is Key: Request your refund as soon as possible after your purchase to avoid complications.
- Escalate If Necessary: If initial attempts fail, ask to speak with a supervisor or higher management.
- Share Your Experience: Mention any previous positive experiences with customer service to encourage a favorable response.
- Follow Up: If you don’t receive a response, follow up within a week to keep your request on their radar.
- Utilize Social Media: Tag them on social platforms to get quicker attention if your request stalls.
- Join the Community: Engage with forums or groups where others share strategies that worked for them.
- Stay Calm: Keep your emotions in check during interactions, as a composed demeanor can facilitate better outcomes.
Why Do People Request Refunds from Silk + Sonder
- Product not as described: The item did not match the description on the website.
- Damaged item: The product arrived with physical damage or defects.
- Shipping issues: Delays or issues with the shipping process.
- Change of mind: The customer decided they no longer want the product.
- Quality concerns: The product did not meet the customer's quality expectations.
- Subscription cancellation: Cancellation of a subscription or membership before its renewal.
- Order errors: Incorrect items received or wrong sizes/colors sent.
- Lack of customer support: Unsatisfactory response from customer service regarding inquiries.
- Pricing issues: Customer found a better price elsewhere or had success with a discount code.
- Incompatibility: The product did not work well with other materials or products the customer owns.
Silk + Sonder Refund Script
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Hello Silk + Sonder Team,
I hope this message finds you well. I recently noticed an accidental charge on my account that I did not intend to make. I appreciate the quality of your products, but unfortunately, this billing issue has left me dissatisfied with my experience.
I kindly request a refund for this charge. Thank you for your understanding and assistance in resolving this matter.
Best regards,
Silk + Sonder Refund Policy
Silk + Sonder offers refunds for unused and unopened subscription boxes within 30 days of purchase. If you wish to cancel your subscription, you can do so at any time, but please note that a refund is not available for used or opened products.
The Easiest Way to Get a Silk + Sonder Refund
If you’re frustrated trying to get a refund from Silk + Sonder—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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