How to Get a SK Refund

If you purchased through sk.ca:

1. Go to the SK website at sk.ca.
2. Scroll down and click on the "Contact Us" link at the bottom of the page.
3. Select your preferred method of contact: Phone or Email.
4. If using email, click on "Email Us" and fill in your details:
• Provide your full name and membership details.
• State your request for a refund clearly at the start of the email.
• Include reasons like: "The membership renewed without prior notice" or "My account has been unused".
5. If calling, dial the customer service number provided.
• When connected, say you want to request a refund.
• Mention any renewal issues or lack of usage during your conversation.
6. Follow any additional instructions given by the customer service representative.
7. Keep a record of your request and any confirmation received.

If you purchased through a third-party provider (e.g., Apple or Google):

1. Identify your billing provider and follow these specific steps:
• If through Apple:
  • Open the Settings app.
  • Tap on your Apple ID at the top.
  • Select Subscriptions, find the SK membership, and tap it.
  • Tap Report a Problem and choose Request Refund.
  • In the message, say the subscription renewed unexpectedly or that you did not use it.
• If through Google Play:
  • Open the Google Play Store app.
  • Tap on the Menu icon and select Account.
  • Scroll to Purchase History and locate your SK membership.
  • Tap on it and select Request a Refund.
  • Explain the reason, emphasizing that the subscription was not used recently or renewed without notice.
2. Wait for a response from the provider regarding your refund.
3. Document any communications for future reference.