Overview
Stilla is an app that helps you keep track of your personal wellness and health goals. It offers features like mood tracking, habit building, and health reminders to make sure you're staying on top of how you feel and your daily routines. You can easily log your activities, set goals for things like drinking water or exercising, and even connect with friends for support and motivation. It's a friendly way to take charge of your well-being in a way that's simple and fun!
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The description is based on an overview of Stilla's services that focus on personal wellness, presented in an easy-to-understand manner suitable for everyday conversation.
How to Get a Stilla Refund: Step by Step
If you purchased through Stilla.app:
- Visit the Stilla.app website and log in to your account.
- Navigate to the Account Settings section in the upper right corner.
- Select Billing from the menu on the left.
- Locate the section labeled Transaction History and find the charge for which you want a refund.
- Click on the Request Refund button next to the transaction.
- Fill out the refund request form:
- State that the charge was unexpected or the subscription renewed without notice.
- Emphasize that you did not use the service during the billing period.
- Include any relevant details such as dates and previous communications.
- Submit the form and keep an eye on your email for a confirmation reply.
- If you don’t receive a response within a week, follow up via the Support page.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Stilla subscription.
- Tap Cancel Subscription if applicable.
- Go back and scroll to the Report a Problem page in the App Store.
- Select Products > Subscriptions > Stilla.
- Choose the appropriate option for Request a Refund.
- In your message, mention that you did not intend to renew and highlight any lack of notice regarding the renewal.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Profile Icon in the upper right corner.
- Select Payments & Subscriptions > Subscriptions.
- Find the Stilla subscription and tap on it.
- Select Cancel Subscription if you want to stop future renewals.
- Go back to the Help & Feedback section in the Play Store.
- Select Request a Refund under the relevant purchase.
- In the form, emphasize that the subscription renewed without your consent and that you did not use the service.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Activity section in the top menu.
- Locate the transaction from Stilla.app.
- Click on the transaction for more details.
- Select Report a Problem or Dispute this transaction.
- Choose the option that pertains to requesting a refund.
- In your request, mention that the service was unused during the billing period or that you were not notified of the renewal.
Phone
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Tips and Tricks for Getting a Stilla Refund
- Be concise: Keep your message short and to the point. Avoid lengthy explanations.
- Use a polite tone: Always remain courteous, even if frustrated. A friendly approach often yields better results.
- Start with the basics: Clearly state your request for a refund in the first sentence.
- Document everything: Keep records of all communications, including dates and the names of representatives.
- Escalate wisely: If the first representative is unhelpful, ask politely to speak to a supervisor.
- Timing matters: Contact them as soon as possible after the issue arises, ideally within 24 hours.
- Leverage social media: Sometimes posting your issue on platforms like Twitter can expedite the process.
- Follow up: If you don’t receive a response in a reasonable time, send a follow-up email or message.
- Be persistent: If you don’t succeed the first time, try again. Persistence can pay off.
- Cite specific policies: Reference any company policies that support your case, even if you’re ignoring their official guidelines.
- Use positive language: Frame your request in a way that highlights a mutual resolution, e.g., "I believe a refund would solve this issue for both of us."
- Ask for alternatives: If a refund seems unlikely, inquire about other options like store credit or exchanges.
- Share your experience: Inform them how the issue impacted you; personal stories can prompt a more empathetic response.
Why Do People Request Refunds from Stilla
- Service dissatisfaction due to unmet expectations.
- Technical issues that hinder usage.
- Billing errors or charges not authorized.
- Inability to access the platform or content.
- False advertising or misleading information.
- Subscription changes that were not communicated.
- Customer support response times were unsatisfactory.
- Feature unavailability that was promised.
- Payment disputes or fraud concerns.
- Change in personal circumstances that affect usage.
Stilla Refund Script
Script
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Dear Stilla Support,
I hope this message finds you well. I’m writing to request a refund due to an accidental charge on my account. I did not intend to make this purchase, and I am currently experiencing dissatisfaction with the service.
I would appreciate your assistance in processing this refund at your earliest convenience. Thank you for your understanding.
Best regards,
Stilla Refund Policy
Stilla's refund policy allows users to request a refund within 14 days of purchase, provided that the service has not been used. To initiate a refund, customers must contact Stilla's support team with their order details.
The Easiest Way to Get a Stilla Refund
If you’re frustrated trying to get a refund from Stilla—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.