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Overview
Difficulty
How to Get a STM Refund: Step by Step
How to Contact STM
Tips and Tricks for Getting a STM Refund
Why Do People Request Refunds from STM
STM Refund Script
STM Refund Policy
The Easiest Way to Get a STM Refund

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How to Get a STM Refund

The Ultimate Guide to Getting a STM Refund (stm.info)

Angelique. P

Published

July 25, 2025

Updated

August 1, 2025

Overview

STM is all about protecting your tech in style! They offer a range of bags and cases designed for laptops, tablets, and other electronic gadgets. Whether you’re commuting to work, heading to school, or just out and about, STM’s products are made to keep your devices safe from bumps and scratches. Plus, they look great too! The company also focuses on sustainability, using eco-friendly materials in many of their products. So, not only do you get stylish protection for your tech, but you’re also helping the planet a bit when you choose STM.

Difficulty

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The description is based on a straightforward overview of STM's offerings and values, highlighting the key services in simple terms that resonate with everyday consumers.

How to Get a STM Refund: Step by Step

If you purchased through STM.info directly:

Visit the STM website.
Scroll down to the bottom of the homepage and click on "Contact Us".
Select "Customer Support" from the options listed.
Choose "Membership and Billing" for your refund issue.
Fill in the customer support form with the following details:
- Your account email address.
- Your full name.
- Detailed reason for the refund, mentioning "my subscription renewed without notice" or "the account was unused".
- Include the date of the charge or transaction.
Submit the form and wait for a confirmation email from their support team.
If you do not hear back within 3-5 business days, follow up by replying to the confirmation email you received.

If you purchased through Apple:

Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find STM in the list of active subscriptions.
Tap on STM, then select "Cancel Subscription" (if prompted).
After cancelling, go back to the Subscriptions page.
Tap on "Report a Problem" next to the STM subscription.
Choose "Request a Refund" and select the reason, mentioning "the subscription renewed without notice".
Follow the on-screen instructions to complete the process.

If you purchased through Google Play:

Open the Google Play Store app on your device.
Tap on the Menu icon (three lines in the upper left corner).
Select "Subscriptions".
Find STM in your active subscriptions.
Tap on it and select "Cancel Subscription" (if applicable).
After cancellation, tap on "Report a Problem".
Choose "I’d like to request a refund" and note "the account was unused".
Follow the prompts to complete your refund request.

If you purchased through Roku:

Press the Home button on your Roku remote.
Navigate to Streaming Channels and select My Channels.
Locate STM and press the * button on your remote.
Select Manage subscription.
Select Cancel subscription.
Go to the Roku website and log in to your account.
Navigate to Order History and find the STM transaction.
Select Report a problem next to the charge and mention "the account was unused" to request a refund.
Fill out the required details and submit your request.

How to Contact STM

Phone

The phone is not available.

support@stm.info

Site

https://www.stm.bags/us/support/

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a STM Refund

Document Everything: Keep a detailed record of all communications, receipts, and transaction details.
Be Polite but Firm: Use respectful language while clearly stating your request for a refund.
Start with Live Chat: Many users find quicker resolutions via the live chat feature rather than email.
Use the Right Channels: Directly message on social media platforms for faster responses.
Timing Matters: Reach out early in the day or after peak hours to avoid long wait times.
Escalate Wisely: If initial attempts fail, politely request to speak with a manager or supervisor.
Leverage Community Knowledge: Ask for advice on forums; others may have insider tips that worked for them.
Be Persistent: If you're dismissed, follow up regularly and reiterate your request.
Cite Policies: Reference any applicable consumer rights or policies that support your case.
Express Urgency: Mention any deadlines related to your situation to impart a sense of urgency.
Stay Calm: Avoid emotional language; stick to the facts and your request to keep the conversation constructive.

Why Do People Request Refunds from STM

Product not as described: The item received does not match the description on the website.
Defective item: The product is faulty or does not work as intended.
Shipping issues: The order was delayed or lost in transit.
Change of mind: The customer no longer wants the product after purchase.
Incorrect item sent: The wrong item was delivered to the customer.
Technical problems: Software or service does not perform as advertised.
Subscription cancellation: The customer chooses to cancel a subscription service.
Billing errors: Wrong charges made on the customer's account.
Unmet expectations: The product does not meet the customer's expectations.
Customer service issues: Poor support or assistance when addressing concerns.

STM Refund Script

Script

Copy

Dear STM Support,

I hope this message finds you well. I am reaching out regarding a billing issue I encountered. I noticed an accidental charge on my account that was not authorized. This has caused some concern, and I would greatly appreciate your assistance in resolving this matter.

I kindly request a refund for this charge. Thank you for your attention to this issue, and I look forward to your prompt response.

Best regards,

STM Refund Policy

STM offers a 30-day money-back guarantee for its products, allowing customers to request a refund if they are not satisfied within that timeframe. However, certain conditions apply, such as the requirement that the products must be unused and in their original condition.

The Easiest Way to Get a STM Refund

If you’re frustrated trying to get a refund from STM—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.