Overview
Therapy Assist is a straightforward online platform that helps connect you with professional therapists. Whether you're dealing with anxiety, stress, relationship issues, or just need someone to talk to, they make it easy to find the right support. You can browse through various therapists, read about their specialties, and even schedule sessions that work for you, all from the comfort of your home. It's like having a friendly guide to help you through your mental health journey!
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The description is based on the main services offered by Therapy Assist, simplified for easy understanding without complicated language.
How to Get a Therapy Assist Refund: Step by Step
If you purchased through TherapyAssist.com:
- Visit therapyassist.com and log into your account using your credentials.
- Navigate to the ‘Account Settings’ section, typically found in the top-right corner of the website.
- Select ‘Billing Information’ from the dropdown menu.
- Locate the ‘Payment History’ section and find the most recent charge that you wish to dispute.
- Click on ‘Request Refund’ next to the relevant transaction.
- In the refund request form, clearly state your reason for the refund, such as:
- The subscription renewed without notice.
- The account was unused or inactive.
- Submit the request and check for a confirmation email regarding your refund request.
- Follow up if you do not receive a response within 48 hours by emailing support@therapyassist.com with your request details.
If you purchased through Apple:
- Open the App Store on your iPhone or iPad.
- Tap your profile picture in the top right corner.
- Select ‘Subscriptions’ to view your active subscriptions.
- Find ‘Therapy Assist’ in the list and tap on it.
- Scroll down to find the option for ‘Report a Problem’. Tap on it.
- Choose 'Request a refund' and select the reason from the provided options. Consider mentioning:
- Subscription charged unexpectedly.
- Lack of use or dissatisfaction.
- Complete the request and await confirmation of your refund submission.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile icon at the top right corner.
- Select ‘Payments & Subscriptions’ and then tap on ‘Subscriptions’.
- Find ‘Therapy Assist’ and select it.
- Tap on ‘Cancel Subscription’ if the option is available, then proceed to request a refund.
- Go back and select ‘Report a Problem’ and choose your reason for requesting a refund. Use these prompts:
- Renewal without prior notice.
- This service was not used.
- Submit the request and keep an eye on your email for a response.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- In the top left corner, click on 'My Account'.
- Scroll to 'Manage Your Subscriptions'.
- Find the ‘Therapy Assist’ subscription and click on it.
- Select ‘Manage Subscription’ and look for the option to ‘Request a Refund’.
- When filling out your refund request, state:
- The subscription renewed without notification.
- I did not utilize the service during the subscription period.
- Finalize your request and check for confirmation in your email.
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Tips and Tricks for Getting a Therapy Assist Refund
- Document Everything: Keep a record of all communications with customer service.
- Stay Calm and Polite: Use courteous language when reaching out; a friendly tone can go a long way.
- Be Clear and Concise: State your request clearly, mentioning specific details like dates and amounts.
- Use Social Media: Sometimes posting on platforms like Twitter can get a quicker response than traditional channels.
- Escalate the Issue: If initial contacts fail, ask to speak with a supervisor or manager.
- Timing is Key: Reach out early in the week or during business hours when support teams are likely less busy.
- Cite Policies: If applicable, reference any relevant terms or policies that support your claim for a refund.
- Follow Up Regularly: If you don’t receive a response, follow up regularly, emphasizing your ongoing concern.
- Be Persistent: If denied, politely press for a detailed explanation and ask for reconsideration.
- Use Email: Many users found email correspondence more effective than phone calls for tracking and response clarity.
Why Do People Request Refunds from Therapy Assist
- Unsatisfactory results from therapy sessions
- Difficulty in connecting with the assigned therapist
- Technical issues with the platform
- Session cancellations by the therapist
- Lack of communication regarding appointment scheduling
- Perceived lack of professionalism during sessions
- Exceeding expected sessions without progress
- Changes in personal circumstances leading to cancellation
- Incompatible therapeutic approaches with personal needs
- Unclear pricing structure and unexpected charges
Therapy Assist Refund Script
Script
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Dear Therapy Assist Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered. It appears that I was accidentally charged for a service that I did not authorize. After reviewing my account, I believe this to be an error.
Given the circumstances, I kindly request a refund for this charge. I appreciate your understanding and assistance in resolving this matter promptly.
Thank you for your attention to this issue.
Best regards,
Therapy Assist Refund Policy
Therapy Assist offers a full refund for any unused sessions if canceled within 24 hours of purchase. Refunds for sessions occurring after the 24-hour window are assessed on a case-by-case basis, focusing on the specific circumstances of the request.
The Easiest Way to Get a Therapy Assist Refund
If you’re frustrated trying to get a refund from Therapy Assist—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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