Overview
This Old House is a well-known home improvement company that helps homeowners tackle their renovation and home maintenance projects. They offer a variety of services and resources including expert advice on DIY renovations, tips for fixing up different parts of your home, and inspiration for home design. They also provide how-to guides and videos to make these projects easier. Plus, you can find articles on the latest tools and trends to keep your house looking great. Overall, they’re there to support anyone looking to improve their living space, whether it's a small fix or a big remodel.
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The description is based on a straightforward understanding of This Old House's offerings, aimed at everyday homeowners looking for help with their home projects.
How to Get a This Old House Refund: Step by Step
If you purchased through thisoldhouse.com directly:
- Visit thisoldhouse.com and log in to your account.
- Navigate to the Account Settings section.
- Find the Billing Information tab.
- Locate your recent transactions, then identify the subscription or charge you wish to dispute.
- Click on the Request a Refund button next to the relevant charge.
- Fill out the refund request form, stating that the subscription renewed without sufficient notice.
- Submit the form and note the confirmation number provided.
- Check your email for a confirmation from This Old House regarding your refund request.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the This Old House subscription and tap on it.
- Tap on Report a Problem.
- In the description, mention that the subscription renewed unexpectedly.
- Submit your request for a refund.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu (three horizontal lines) in the upper-left corner.
- Go to Subscriptions.
- Select This Old House from the list.
- Tap on Report a Problem.
- State that you are requesting a refund because the subscription renewed without your knowledge.
- Follow the prompts to submit your refund request.
If you purchased through Roku:
- Turn on your Roku device and navigate to the Roku Home Screen.
- Scroll to the Streaming Channels section.
- Select Manage Subscriptions.
- Click on This Old House and choose Cancel Subscription.
- After cancellation, visit Roku Support in a web browser.
- Search for the Refund Requests page.
- Fill out the online form mentioning you didn’t use the service after your last payment.
- Submit the request and await confirmation via email.
Phone
The phone is not available.
Tips and Tricks for Getting a This Old House Refund
- Document Everything: Keep a detailed record of all communications, including dates, times, and what was discussed.
- Be Polite but Firm: Use friendly but assertive language when first contacting customer service.
- Use Email as Your Primary Channel: Email may provide a clearer trail than phone calls, making it easier to follow up.
- Escalate Gradually: Start with customer service, then move to a supervisor if initial contacts don't resolve your issue.
- Timing is Key: Contact them early in the day when agents are less busy, increasing your chances of a quicker response.
- Leverage Social Media: If you're getting nowhere, consider mentioning your issue publicly on platforms like Twitter or Facebook to prompt a faster response.
- Reference Policies: Even if ignoring their official policies, subtly reference any relevant customer satisfaction guarantees to strengthen your case.
- Stay Persistent: If you receive a denial, don't hesitate to follow up multiple times, reiterating your situation and any new information.
- Seek Help from Consumer Advocacy Groups: Mentioning that you're seeking assistance can sometimes motivate quicker resolutions.
- Ask for a Manager: If you're not satisfied with the frontline representative, requesting a manager can lead to a more favorable outcome.
- Use the "You" Language: Frame your request in terms of how resolving the issue will benefit them, like maintaining customer loyalty.
- Stay Calm: Keeping a composed demeanor can make representatives more willing to assist you.
- Follow Up Regularly: Consistent check-ins can keep your case on their radar.
- Share Success Stories: If you know of customers who were granted refunds, mention these cases to indicate a precedent.
- Be Aware of Refund Windows: Timeliness may be critical; ensure you're within any unofficial windows noted by other users.
Why Do People Request Refunds from This Old House
- Defective or damaged products
- Items not as described
- Shipping errors - wrong items sent
- Late delivery beyond estimated shipping dates
- Cancellation of subscription services
- Change of mind after purchase
- Size or fit issues with purchased items
- Poor customer service experience
- Price fluctuations post-purchase
- Quality issues not meeting expectations
This Old House Refund Script
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Dear This Old House Team,
I am writing to address a billing issue I encountered on my recent transaction. I noticed an accidental charge on my account that I did not authorize, and I am quite dissatisfied with this experience.
I kindly request a refund for the amount charged. I appreciate your prompt attention to this matter and look forward to your response.
Thank you for your assistance.
Best regards,
This Old House Refund Policy
This Old House offers a refund for products within 30 days of receipt, provided they are in new and unused condition. Customers are responsible for return shipping costs unless the return is due to an error on the company's part.
The Easiest Way to Get a This Old House Refund
If you’re frustrated trying to get a refund from This Old House—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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