Overview
TouchBistro is a user-friendly point-of-sale (POS) system designed specifically for restaurants and food businesses. Their main services include helping restaurants manage orders, track sales, and streamline payment processes all from a tablet. They also offer features like menu management, staff scheduling, and customer engagement tools to enhance the dining experience. Whether you're a small café or a large restaurant, TouchBistro makes it easier to run your business smoothly and efficiently.
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The description is based on the services and features offered by TouchBistro as outlined on their official website. It presents the information in a simple and relatable manner, suitable for any consumer.
How to Get a TouchBistro Refund: Step by Step
If you purchased through TouchBistro direct:
- Visit the TouchBistro website at touchbistro.com.
- Scroll down to the bottom of the homepage and click on Support.
- In the Support section, click on Contact Us.
- Fill out the contact form with your details. Be sure to include:
- Subject: Request for Refund
- A brief explanation of your request. Use phrases like "the subscription renewed without notice" if applicable.
- Your account information linked to the subscription.
- Emphasize that the account was unused if relevant.
- Submit the form.
- Check your email for a follow-up message from TouchBistro. Respond promptly if they require additional information.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on Your Name at the top of the screen.
- Select Subscriptions.
- Find and select your TouchBistro subscription.
- Tap on Cancel Subscription if prompted (you need to do this before requesting the refund).
- Visit reportaproblem.apple.com.
- Sign in with your Apple ID.
- Find the transaction for the TouchBistro subscription.
- Click on Report a Problem next to your purchase.
- Select Request a Refund from the dropdown menu.
- In the comments section, mention that the subscription renewed without prior notice and that you have not used the subscription.
- Submit your request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Find and tap on the TouchBistro subscription.
- Tap on Cancel Subscription if you haven’t already.
- Visit play.google.com on your browser.
- Sign in with your Google account.
- Go to Order History.
- Find the TouchBistro transaction.
- Click on Report a problem.
- Select Request a refund and specify that the subscription renewed without notice and you did not use it.
- Submit your request.
If you purchased through a third-party provider:
- Identify the third-party provider you used for the purchase.
- Visit their support or help center on their website.
- Look for options related to subscriptions or billing issues.
- Follow specific instructions they provide for submitting a refund request. Be sure to:
- State that the subscription renewed without notice.
- Mention that you did not use the service.
- Follow up if you do not receive a response within a week.
Tips and Tricks for Getting a TouchBistro Refund
- Document everything: Keep all emails, receipts, and chat transcripts related to your purchase.
- Be polite but firm: Start your communication with a positive tone and clearly explain your reason for the refund.
- Use social media: If you don’t get a response, escalate your complaint on platforms like Twitter or Facebook, tagging TouchBistro.
- Highlight your loyalty: Mention if you’ve been a long-time user or have recommended them to others.
- Timing is crucial: Request refunds early in the day or week when customer support is less busy.
- Contact via different channels: If email isn’t working, try chat support or phone calls, as different reps may yield different results.
- Be prepared for an escalation: If the first agent denies your request, ask to speak to a supervisor or manager.
- Frame it as a service issue: Emphasize that you experienced issues with the product that justifies a refund.
- Follow up regularly: Keep the conversation going by checking in if you don’t hear back in a few days.
- Join forums: See if others have similar experiences and ask for advice tailored to specific issues with TouchBistro.
Why Do People Request Refunds from TouchBistro
- Software Malfunction: Users experience frequent crashes or bugs that affect usability.
- Poor Customer Support: Frustration due to slow or inadequate customer service responses.
- Unfulfilled Promises: Product does not meet advertised features or capabilities.
- Compatibility Issues: Software is not compatible with existing hardware or systems.
- Billing Errors: Incorrect charges or unauthorized fees on accounts.
- Change of Business Needs: Shift in business model makes software no longer relevant.
- Account Setup Problems: Difficulties in starting or configuring the software properly.
- Limited Functionality: Users find core features lacking or insufficient for their operations.
- Training and Usability Issues: Customers feel they did not receive adequate training to use the software.
- Enhanced Features Put Behind Paywall: Key upgrades require additional payments not initially disclosed.
TouchBistro Refund Script
Script
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Dear TouchBistro Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered. I noticed an accidental charge on my account that I believe was made in error.
I would greatly appreciate your assistance in processing a refund for this charge as I am not currently able to utilize this service. Thank you for looking into this matter, and I look forward to your swift response.
Best regards,
TouchBistro Refund Policy
TouchBistro offers a 30-day money-back guarantee for new subscriptions, allowing customers to request a refund if they are not satisfied with the service. After 30 days, all sales are considered final, and no refunds will be issued.
The Easiest Way to Get a TouchBistro Refund
If you’re frustrated trying to get a refund from TouchBistro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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