Overview
True.com is a fun and easy-to-use online platform that connects people looking for love and meaningful relationships. They offer a variety of services like creating your own profile, browsing potential matches, and chatting with people who share your interests. Whether you’re looking for a serious relationship or just someone to hang out with, True.com helps you find the right match by suggesting people based on your preferences. They also have helpful tips for dating and getting to know others better, making the whole experience more enjoyable!
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The description is based on the general functions and user experience of True.com, focusing on a straightforward explanation suitable for a consumer audience.
How to Get a True.com Refund: Step by Step
If you purchased through True.com directly:
- Visit the true.com website and log into your account.
- Navigate to the 'Account' section from the main menu.
- Click on 'Billing History' to review your recent transactions.
- Identify the transaction you wish to dispute and click on it for more details.
- Look for an option that says 'Request Refund' or 'Report Issue' and select it.
- Fill out the refund request form, clearly stating that the subscription renewed without notice or your account has been unused.
- Submit the form and check your email for any confirmation.
- Follow up via their customer support if you don’t receive a response within a week.
If you purchased through iTunes:
- Open the App Store on your device.
- Tap your profile icon at the top right corner.
- Select Purchased and find the True.com app.
- Tap on the app and then Report a Problem next to the subscription.
- Choose the option that states “I didn’t authorize this purchase” or “The subscription renewed without notice”.
- Provide any necessary details to support your claim.
- Submit your refund request and check for email confirmation from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the menu icon (three horizontal lines) in the top corner.
- Select Account and then Purchase History.
- Find the True.com subscription and select it.
- Tap on Report a Problem under the purchase details.
- Choose “I didn’t authorize this purchase” and include a note about your account being unused.
- Submit your request and await a response from Google Play.
If you purchased through PayPal:
- Log into your PayPal account.
- Navigate to Activity to locate your True.com transaction.
- Click on the transaction to view details.
- Select Report a Problem and choose Dispute this transaction.
- In your dispute, mention that the subscription renewed without notice.
- Provide any supporting information and submit your dispute.
- Monitor your PayPal account for updates on your request.
Phone
The phone is not available.
Tips and Tricks for Getting a True.com Refund
- Document everything – Keep records of your communications, receipts, and any other relevant information to support your case.
- Be polite but firm – Use respectful language but be assertive in your request for a refund.
- Step up your timing – Call during off-peak hours to avoid long wait times and reach more attentive representatives.
- Escalate when needed – If the first representative can't help, politely ask to speak to a manager or supervisor.
- Know your rights – Familiarize yourself with consumer protection rights that may apply to your situation.
- Leverage social media – If you're not getting responses, post your issue on social platforms to draw attention.
- Use strategic phrasing – Use phrases like "I expect" or "I would like to resolve this matter quickly" to set the tone for the conversation.
- Utilize online forums – Participate in discussions to gather firsthand tactics that have worked for others.
- Set a deadline – Politely state a timeframe for a resolution to encourage quicker action.
- Follow up persistently – If you don’t hear back, make sure to follow up regularly to keep your request on their radar.
Why Do People Request Refunds from True.com
- Service not as described - Users feel the features promised were not delivered.
- Technical issues - Problems with the website or app that hindered usage.
- Lack of matches - Customers report not receiving any suitable matches.
- Duplicate accounts - Users were charged for multiple accounts unknowingly.
- Privacy concerns - Users felt their personal information was not adequately protected.
- Unresponsive customer support - Difficulty reaching support for issues or questions.
- Short trial period - Customers wish for more time to evaluate the service.
- Unexpected charges - Charges that were not clearly communicated at signup.
- Change of mind - Users simply decide they no longer want the service.
- Unsatisfactory user experience - Overall frustration with the platform's functionality.
True.com Refund Script
Script
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Dear True.com Support,
I hope this message finds you well. I am reaching out regarding a recent billing issue that I encountered. I noticed an accidental charge on my account that I did not authorize, and I am quite dissatisfied with how it was handled.
I kindly request a refund for this charge, as it was made in error. I appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue.
Best regards,
True.com Refund Policy
True.com offers a 30-day satisfaction guarantee for its services, allowing users to request a refund if they are not satisfied. Refund requests must be submitted within 30 days of purchase and are subject to terms and conditions outlined in their policy statements.
The Easiest Way to Get a True.com Refund
If you’re frustrated trying to get a refund from True.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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