Overview
Ubisoft is a company that makes video games for everyone to enjoy. They focus on creating fun and memorable gaming experiences that bring people together. Their games are made to be high quality and enjoyable for all kinds of players, helping people learn and grow while having fun.
Difficulty
12345678910
Easy Medium Very Hard
The description is directly from Ubisoft's official About Us page, which clearly explains their core mission and the main services they offer as a game creator company. The language is simple and consumer-friendly.
How to Get a Ubisoft Refund: Step by Step
If you purchased through Ubisoft.com with a credit card or direct billing:
- Go to Ubisoft.com and sign in to your Ubisoft account.
- Navigate to your account settings or profile and find the subscription or membership section.
- Complete the Ubisoft withdrawal form specifically for refund requests. This form is necessary to initiate the refund process.
- Submit the form and wait for an on-screen confirmation indicating whether the refund request was successful.
- If approved, the refund will be processed to the original payment method (credit card) considering any active days of the subscription.
- If you encounter issues or need further assistance, contact Ubisoft customer support directly through their website.
If you purchased through Apple (App Store or iTunes):
- On your iPhone or iPad, open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the Ubisoft subscription.
- Tap or click "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, emphasizing angles like "subscription renewed without notice" or "account was unused."
- Select the Ubisoft subscription from your purchase list and submit your refund request.
- Wait 24 to 48 hours for Apple to process and update the status of your refund request.
- You can check the refund status on the same website after submission. If approved, the refund will be credited to your original payment method.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google account used for the Ubisoft subscription purchase.
- Click your profile picture in the top right corner.
- Select "Payments & subscriptions," then "Budget & order history."
- Find the Ubisoft subscription order and click "Report a problem."
- Select the option that best describes your situation and state that you'd like a refund.
- Complete and submit the refund request form.
- You will usually receive a refund decision within 1 to 4 days.
- If the purchase is not found or it has been more than 48 hours since purchase, contact Ubisoft support directly.
Tips and Tricks for Getting a Ubisoft Refund
- Request the refund within 14 days of purchase and with less than 2 hours of gameplay to qualify.
- Be polite but firm when contacting support; use clear, calm language to improve chances.
- Use the Ubisoft store Order History page to submit refund requests for faster processing.
- Escalate politely and persistently if the refund is initially denied; patience can pay off.
- If denied, dispute the charge with your payment provider like PayPal or your credit card company.
- Avoid mentioning extended gameplay if you are under the 2-hour playtime limit to not give support reasons to deny.
- Submit refund requests during business hours on weekdays for quicker customer support response.
- Use factual reasons for the refund such as technical issues or accidental purchase; avoid emotional language.
- Check third-party platform refund systems like Apple App Store or Google Play if you did not buy the game directly from Ubisoft.
- Use community forums and Reddit for advice and escalation tips; sometimes sharing your issue publicly helps.
- Contact Ubisoft customer support through multiple channels like email, phone, or their website to increase visibility of your request.
- Sample refund request language: "Dear Ubisoft Support, I noticed an accidental charge on my account and kindly request a refund for this charge due to technical issues encountered."
- Consider contacting the payment provider first if Ubisoft refuses and you meet refund criteria as some users have succeeded this way.
Why Do People Request Refunds from Ubisoft
- Game performance issues such as bugs, crashes, and other technical problems.
- Accidental purchases made in error by the customer.
- Dissatisfaction with the game content not meeting player expectations.
- Game purchased but not played over the limit allowed to request a refund (usually less than 2 hours of playtime).
- Subscription cancellations where customers want refunds for unused subscription time.
- Games banned or accounts restricted leading players to request refunds.
- Faulty or defective digital products leading to refund or replacement requests.
- Issues related to unauthorized charges or billing errors.
Ubisoft Refund Script
Script
Copy
Dear Ubisoft Support,
I hope this message finds you well. I am writing to address an issue I encountered with a recent transaction. Unfortunately, I have noticed an accidental charge on my account that I did not intend to authorize. Given my dissatisfaction with this experience and the billing issue at hand, I kindly request a refund for this charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Sincerely,
Ubisoft Refund Policy
Ubisoft's refund policy allows customers to request a refund for digital purchases within 14 days of the purchase date, provided that the game has not been played for more than two hours. Certain conditions apply, and the policy is subject to change based on regional laws and specific promotional offerings.
The Easiest Way to Get a Ubisoft Refund
If you’re frustrated trying to get a refund from Ubisoft—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.