Overview
UP Entertainment, LLC is a friendly and creative company that focuses on making great entertainment for everyone to enjoy. They produce inspiring films, exciting TV shows, and fun digital content that entertains and uplifts viewers. Their goal is to share heartwarming stories that connect people and promote positivity. Whether you’re looking for a feel-good movie night or an uplifting series to binge-watch, UP Entertainment is all about providing enjoyable experiences that resonate with audiences of all ages.
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The description is based on a general overview of the company’s focus and offerings, aimed at making it relatable and simple for consumers.
How to Get a UP Entertainment, LLC Refund: Step by Step
If you purchased through the UP Entertainment website:
- Go to upentertainment.com.
- Scroll down to the bottom of the homepage and click on the 'Contact Us' link.
- Look for the support email address or contact form option. If using email, prepare to write your message.
- In your message, include:
- Your account email address.
- A brief statement about the refund request mentioning that your account was possibly unused or that a renewal occurred without notice.
- Submit the form or send the email.
- Monitor your email for a response. If you don't receive one within a few days, consider following up with a polite inquiry.
If you purchased through Apple (iOS):
- Open the Settings app on your iOS device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find your UP Entertainment subscription in the list and tap on it.
- Choose Report a Problem from the options provided.
- In the problem description, mention that you didn’t authorize the renewal or that the subscription has not been used.
- Submit your request and wait for an email confirmation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the three horizontal lines (menu) in the top left corner.
- Select Account.
- Tap on Purchase History.
- Locate your UP Entertainment subscription and tap on it.
- Choose Refund and fill out the reason for the refund, indicating that you were not aware of the renewal or that the service was unused.
- Submit your request for a refund.
If you purchased through Roku:
- Access Roku.com using a web browser.
- Log in to your account.
- Navigate to Manage Your Subscriptions.
- Locate your UP Entertainment subscription and select it.
- Find the option to Contact Support to start a refund request.
- In your message, state that you were not aware of the subscription renewal or highlight that the service was not used.
- Wait for a response from Roku support regarding your refund request.
Tips and Tricks for Getting a UP Entertainment, LLC Refund
- Be Polite: Start your communication with a friendly tone; it sets a positive mood.
- Document Everything: Keep a record of all correspondence, including dates and times.
- Use Clear Language: Clearly state your request for a refund and the reason why.
- Escalate Quickly: If initial attempts fail, ask to speak to a supervisor or manager.
- Time Your Requests: Contact them early in the week, as issues are often resolved more promptly.
- Follow Up: Send a follow-up message if you haven’t received a response within a few days.
- Leverage Social Media: Posting publicly on their social media can grab attention and expedite your request.
- Know Your Rights: Familiarize yourself with consumer rights related to refunds; use this information in discussions.
- Be Persistent: Don’t give up after the first rejection; persistence often leads to eventual success.
- Use
Why Do People Request Refunds from UP Entertainment, LLC
- Service not delivered as promised.
- Technical issues that prevented access to content.
- Billing errors or incorrect charges.
- Content not as described or misleading marketing.
- Change of mind regarding purchase.
- Subscription issues that led to unintended renewals.
- Poor customer support experience.
- Account access problems that couldn't be resolved.
- Cancellation policy not followed or unclear.
- Time-sensitive content that became unavailable.
UP Entertainment, LLC Refund Script
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Dear UP Entertainment Customer Support,
I am writing to address a billing issue with my recent transaction. I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with this oversight. I would appreciate it if you could process a refund for this amount at your earliest convenience.
Thank you for your prompt attention to this matter.
Best regards,
UP Entertainment, LLC Refund Policy
UP Entertainment, LLC's refund policy for its UP Faith & Family streaming service depends on the method of subscription. If you subscribed via the iOS app or Apple TV, refunds must be requested through Apple Support. For subscriptions through the Android app or Android TV, requests should be made via the Google Play Store. If you subscribed through the Roku UP Faith & Family app, contact Roku Support for refunds. For web-based subscriptions, you can request a refund by contacting UP Entertainment's support team at support@upentertainment.zendesk.com.)
The Easiest Way to Get a UP Entertainment, LLC Refund
If you’re frustrated trying to get a refund from UP Entertainment, LLC—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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