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Overview
Difficulty
How to Get a UPS Refund: Step by Step
How to Contact UPS
Tips and Tricks for Getting a UPS Refund
Why Do People Request Refunds from UPS
UPS Refund Script
UPS Refund Policy
The Easiest Way to Get a UPS Refund

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How to Get an UPS Refund

The Ultimate Guide to Getting an UPS Refund (ups.com)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

UPS helps people and businesses send packages and letters both within the US and internationally. They offer different shipping options for all kinds of needs — whether you want it fast (like overnight or same-day delivery), affordable (like ground shipping), or somewhere in between. You can ship small packages, large freight shipments, or anything in between. UPS also provides extras like requiring a signature for delivery, holding packages for pickup, and carbon-neutral shipping. Customers can track shipments online and use UPS Access Points as convenient delivery locations. Basically, UPS makes shipping easy, reliable, and flexible for everyday consumers.

Difficulty

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The information comes directly from UPS official website where UPS describes its main shipping services for consumers in simple terms, including domestic and international shipping, delivery speed options, added services, and customer convenience options.

How to Get a UPS Refund: Step by Step

If you purchased through UPS Billing Center:

Go to the UPS Billing Center website and log in with your payment account registered for online billing.
Locate the invoice related to the shipment you want a refund for.
Select the option "Request a Refund" on the invoice or billing page.
Enter the UPS tracking number associated with the shipment.
Submit the refund request and wait for instant confirmation or denial online.
If denied, review the reason provided and confirm eligibility (e.g., claim must be within 15 days of scheduled delivery, shipping service must be guaranteed).
If approved, expect a credit or refund to the payer's account appearing in the Guaranteed Services Refund section of subsequent invoices.

If you purchased through phone support (non-UPS Billing Center account):

Call 1-800-PICK-UPS (1-800-742-5877).
When prompted, say "Refund" to be directed to the refund request process.
Follow automated voice prompts to enter or say the UPS tracking number of the shipment.
Listen for an instant refund confirmation or denial, and note any reason given if denied (such as weather delay or non-guaranteed service).

How to Contact UPS

Phone

(800) 742-5877

The email is not available.

Site

https://www.ups.com/us/en/support/contact-us

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Tips and Tricks for Getting a UPS Refund

Contact the shipper instead of UPS directly, as UPS often requires the shipper to initiate refund claims.
Gather all documentation beforehand: tracking numbers, receipts, delivery guarantees, and any proof of the issue.
Call UPS customer service repeatedly and insist on escalation; regular reps often cannot process refunds or make adjustments.
Request to speak to supervisors or managers who have the authority to approve refunds and maintain polite but firm language.
Use a paper trail by documenting all communications, times, dates, and names of representatives spoken to.
Be persistent and patient—successful refunds can take multiple calls and weeks to process.
Escalate beyond front-line customer service by asking for contacts such as direct phone extensions or emails of higher-up staff or claims departments.
Appeal claim denials by providing additional evidence, especially ensuring packaging met UPS guidelines.
Pay attention to timing and service details, like cut-off times for guaranteed delivery services and correct service selection on shipping receipts.
Leverage precise language emphasizing the service guarantee and referencing UPS policies, but prepare for scripted responses denying refunds.
Consider contacting third parties used in ordering or payment (e.g., PayPal, Amazon) to escalate or open claims if UPS stalls.
Check physical access points for lost packages before escalating.
Avoid confrontational language, but be clear about your rights and expectations for service guarantees.

Why Do People Request Refunds from UPS

Delivery was outside UPS's time commitment for the money-back guarantee.
Shipping documentation and labels were correctly completed but issues still occurred.
Failure to include or electronically provide all required documentation for origin, destination, or transit countries.
Parcel did not have a Saturday delivery routing label if applicable.
Shipment was given to UPS after the latest collection time specified for guaranteed delivery.
Notification of the claim not made in time (should be within 15 days from the scheduled delivery date).
Shipment required additional handling not covered by standard services.
Shipper did not provide timely upload of all applicable information to UPS.
Delay due to parcel non-compliance with service restrictions or due to events beyond UPS’s control (force majeure).

UPS Refund Script

Script

Copy

Hello UPS Customer Service,

I'm writing to address a billing issue that I encountered with my recent transaction. It appears that I was charged incorrectly, and I would like to request a refund for this accidental charge. I have always appreciated the quality of service from UPS, and I trust that you will handle this matter promptly. Thank you for your attention to this issue.

Best regards,

UPS Refund Policy

UPS provides a money-back guarantee for certain services where they will refund or credit the shipping charges if a delivery is made outside the promised time frame. To qualify for a refund, various conditions must be met, such as correctly completed shipping documentation and the claim being submitted within 15 days of the scheduled delivery. The guarantee does not cover delays resulting from non-compliance with service conditions or events outside UPS's control.

The Easiest Way to Get a UPS Refund

If you’re frustrated trying to get a refund from UPS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.