Overview
Viasat Inc. is a company that provides internet services, especially for people living in areas where traditional broadband is hard to get. They offer fast satellite internet that lets you browse the web, stream videos, and connect with friends online without a lot of hassle. They also provide services for businesses, helping them stay connected and communicate better, no matter where they are. Plus, Viasat has solutions for in-flight internet on planes, so travelers can stay connected while flying. Overall, they are all about making sure everyone has access to reliable internet, wherever they might be.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on general knowledge about Viasat Inc., focusing on their main services in a straightforward and approachable manner.
How to Get a Viasat Inc. Refund: Step by Step
If you purchased through viasat.com:
- Go to viasat.com.
- Scroll down to the bottom of the page and click on "Support".
- Select "Account & Billing" from the list of topics.
- Look for the "Contact Us" option and click on it.
- Choose either Live Chat or Email Us to initiate your refund request.
- When contacting support, state that the recurring subscription renewed without notice and that you would like a refund.
- Provide your account details including the account number and the date of the charge.
- If using email, include supporting details such as the subscription was unused and any relevant transaction IDs.
- Monitor your email for a response from Viasat confirming your refund.
If you purchased through Roku:
- On your Roku remote, press the Home button.
- Scroll down and select Settings.
- Select Accounts and then Manage account.
- Locate and select Subscriptions.
- Find Viasat in your list of subscriptions.
- Click on Unsubscribe to cancel.
- Next, go to Roku support website to request a refund.
- Fill out the refund request form, clearly noting that the subscription renewed unexpectedly.
- Submit the form and keep an eye out for an email confirmation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your Viasat subscription.
- Click Cancel Subscription.
- Open the App Store and tap on your profile picture at the top right.
- Scroll down to Purchased and select Viasat.
- Find the Report a Problem link and click to request a refund.
- In your refund request, mention the subscription renewed without my approval and I would like a refund.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap the Profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap Subscriptions and find your Viasat subscription.
- Select Cancel Subscription.
- Go back to the Google Play Store and navigate to Account.
- Select Purchase history to locate the charge.
- Tap on the charge and then click Report a problem.
- Explain that the subscription automatically renewed without notification and request a refund.
Tips and Tricks for Getting a Viasat Inc. Refund
- Document Everything: Keep a detailed record of your interactions with customer service, including dates, times, and names of representatives.
- Be Persistent: Don’t hesitate to follow up multiple times if your request isn’t addressed.
- Use Clear Language: Be direct about your request and avoid lengthy explanations; use phrases like "I am requesting a refund".
- Escalate the Issue: If the first representative can’t help, ask to speak to a supervisor or escalate to customer relations.
- Leverage Social Media: Publicly reach out on platforms like Twitter or Facebook; companies often respond faster to public complaints.
- Timing is Key: Attempt to make your request early in the month when billing cycles are changing.
- Highlight Customer Rights: Mention your rights as a consumer; being informed can bolster your case.
- Remain Calm: Always maintain a professional demeanor; being polite can lead to better responses.
- Ask for Written Confirmation: Request email confirmation of your refund request for your records.
- Look for Promotions: Use any current promotions or guarantees as leverage in your discussions.
- Utilize Online Forums: Share your experience on platforms like Reddit; sometimes, a well-shared post can lead to direct company intervention.
- Be Flexible: If a full refund isn’t possible, consider asking for credits or other compensations that may be offered instead.
- Stay Updated: Regularly check your refund status and follow up if you notice delays beyond the promised timeframe.
Why Do People Request Refunds from Viasat Inc.
- Service interruptions or outages that affect internet access.
- Slow internet speeds that do not meet the advertised rates.
- Misleading promotional offers that lead to unexpected fees.
- Poor customer service experiences that remain unresolved.
- Equipment malfunctions that are not addressed in a timely manner.
- Technical issues during installation or setup.
- Unclear contract terms that cause confusion or unexpected charges.
- Cancellation of service within the trial period due to dissatisfaction.
- Frequent billing errors or inaccuracies in charges.
- Limited coverage areas that were not properly disclosed before signup.
Viasat Inc. Refund Script
Script
Copy
Dear Viasat Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an unexpected charge on my account for the last billing cycle that I believe may have been applied in error.
Given my longstanding commitment to Viasat and my satisfaction with your services, I would appreciate your assistance in processing a refund for this incorrect charge. Thank you for your attention to this matter.
Best regards,
[Your Name]
Viasat Inc. Refund Policy
Viasat Inc. provides a 30-day money-back guarantee for new residential customers who cancel their service within the first 30 days. Refunds are available for equipment costs and installation fees, but monthly service fees may apply depending on usage.
The Easiest Way to Get a Viasat Inc. Refund
If you’re frustrated trying to get a refund from Viasat Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
