Overview
Viator is a travel website where you can find and book fun things to do in different cities around the world. Whether you're looking for exciting tours, unique experiences, or tickets to popular attractions, Viator has a wide range of options. It's great for anyone who wants to explore new places to the fullest, whether you want to join a guided tour, take a cooking class, or go on an adventure. Plus, you can easily compare prices and read reviews to find the best options for your trip.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a straightforward explanation of what Viator offers, making it easy to understand for a general audience.
How to Get a Viator Refund: Step by Step
If you purchased through Viator.com:
- Visit the Viator website and log into your account.
- Go to the Help Center by clicking on the question mark icon in the top right corner.
- Select "Contact Us" at the bottom of the Help Center page.
- Choose the relevant category (e.g., "Membership & Subscriptions").
- Under the options presented, select "Request a Refund".
- Fill out the refund request form. Include:
- Your account email address
- The reason for the refund, emphasizing that the service was unused or that the subscription renewed without notice.
- Submit the request and check your email for confirmation.
- Follow up via email if you do not receive a response within a week, reiterating that you expect a prompt resolution.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Locate and tap on the Viator subscription.
- Tap on Cancel Subscription to stop future charges.
- Open the App Store, and scroll to the bottom to tap Account.
- Select Purchase History, find the Viator charge, and tap Report a Problem.
- Choose the reason for the refund, mentioning that the account was unused or that the subscription renewed without notice.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap on the Menu icon (three horizontal lines) and select Account.
- Go to Purchase History.
- Locate the Viator subscription charge.
- Tap on it and select Refund.
- Choose the reason for your refund request, focusing on that the subscription renewed without notice or that you did not use the service.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Activity section and find the Viator transaction.
- Click on the transaction to view details.
- Select Report a problem available on the transaction overview.
- Choose Refund as the issue type.
- State your reason, ideally that the service was never used or that the subscription renewed without notice.
If you purchased through another billing provider:
- Visit the billing provider's website and log in to your account.
- Find the section for Billing History.
- Locate the Viator charge in your history.
- Click on the transaction and look for options like Request Refund or Report a problem.
- Provide a clear reason for the request, including that the subscription renewed without notice or that it was unused.
- Submit the request and keep record of any confirmation received.
Tips and Tricks for Getting a Viator Refund
- Document Everything: Keep a detailed record of your communications, booking confirmation, and any changes made to your itinerary.
- Use Clear Language: Explain your situation clearly; avoid unnecessary jargon and stick to the facts.
- Contact Customer Support Early: Reach out to customer support as soon as you realize you need a refund; the sooner, the better.
- Be Polite but Firm: Maintain a professional tone but be assertive about your request for a refund.
- Escalate When Necessary: If your initial contact is unhelpful, politely ask to speak to a supervisor or escalate your case.
- Leverage Social Media: Post about your issue on platforms like Twitter or Facebook, tagging Viator; public visibility can prompt a quicker response.
- Timing is Key: Reach out just after peak hours or weekends when response times may be slower.
- Immediate Follow-ups: If you don't receive a response within a few days, follow up to keep your case active.
- Use the Right Channels: Utilize the official chat option on their website for potentially faster response times.
- Refer to Company Policies: Even if you want to avoid official policy, subtly reference relevant parts that are beneficial to your case.
- Seek Help from Online Communities: Post your experience in travel or consumer forums for advice and support; sometimes others have successful templates to share.
- Consider Chargeback: If all else fails, consider contacting your bank for a chargeback procedure if the transaction meets their criteria.
Why Do People Request Refunds from Viator
- Booking errors made by the customer.
- Tour cancellations by the provider.
- Changes in itinerary that don't match expectations.
- Poor service or experience reported by the customer.
- Unexpected closures of attractions included in the tour.
- Health and safety issues encountered during the tour.
- Natural disasters affecting travel plans.
- Inaccurate descriptions on the website.
- Scheduling conflicts that arise after booking.
- Travel disputes with the provider.
- Product not as described or misrepresentation.
Viator Refund Script
Script
Copy
Dear Viator Customer Service,
I hope this message finds you well. I am writing to request a refund for an accidental charge on my account. I recently noticed a billing issue related to my booking, which has caused some dissatisfaction on my end.
I would appreciate your assistance in processing this refund at your earliest convenience. Thank you for addressing this matter promptly.
Best regards,
Viator Refund Policy
Viator offers a flexible refund policy, allowing travelers to cancel their bookings up to 24 hours before the scheduled tour for a full refund. However, some experiences may have different cancellation terms, so it's recommended to check the specific details on the tour page.
The Easiest Way to Get a Viator Refund
If you’re frustrated trying to get a refund from Viator—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
