Overview
Vivago is a company that focuses on helping people stay healthy and connected. They offer wearable devices that track your daily activities, sleep patterns, and even your heart rate. This information is collected and sent to a user-friendly app, where you can see your health trends over time. It's designed to give insights into your wellbeing, making it easier to lead a healthier lifestyle. Plus, their services include a system for caregivers, so loved ones can keep an eye on elderly family members, ensuring they are safe and sound. Overall, Vivago aims to make health monitoring simple and effective for everyone!
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The description is based on Vivago's offerings and target audience, presented in an approachable manner without using complicated jargon.
How to Get a Vivago Refund: Step by Step
If you purchased through vivago.ai directly:
- Visit the vivago.ai website.
- Scroll to the bottom of the homepage and click on the "Support" or "Contact Us" link.
- Select "Membership" or "Billing" issues from the menu.
- Fill out the contact form with your name, email, and account details.
- In the message area, mention that your membership renewed without notice.
- Request a refund clearly and state that you have not utilized the service during the billing period.
- Submit the form and keep an eye on your email for a response.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions".
- Find and select the vivago.ai subscription.
- Tap on "Cancel Subscription" to stop future billing.
- Return to the Support page on the vivago.ai website to request a refund.
- In your refund request, mention the subscription renewed without your acknowledgment.
If you purchased through Google Play:
- Open the Google Play Store.
- Tap on the menu icon in the top-left corner.
- Select "Subscriptions".
- Find the vivago.ai subscription and tap on it.
- Tap "Cancel Subscription" to stop future charges.
- Go to the Google Play Store help page and click on "Request a refund".
- Explain that the subscription renewed without your consent and you haven't used it during the billing cycle.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on "Activity" at the top of the page.
- Find the transaction for vivago.ai.
- Click on the transaction to view details.
- Select "Report a Problem" and follow the prompts.
- In your report, express that the subscription auto-renewed unexpectedly.
If you purchased through a third-party service:
- Contact the customer support of the third-party service.
- Clearly state that your vivago membership renewed without prior notice.
- Request a refund and emphasize that you have not used the service during the recent billing cycle.
Phone
The phone is not available.
Tips and Tricks for Getting a Vivago Refund
- Be polite but firm in your communication; maintain a respectful tone even if you're frustrated.
- Gather all relevant information such as order numbers, product details, and previous communication records.
- Use specific language that directly cites your issue and how it violates the expectations set by the company.
- Request a manager or supervisor if the customer service representative is unhelpful.
- Escalate your request through email or social media if you don’t get a satisfactory response via phone.
- Contact them during off-peak hours for potentially quicker response times.
- Always document your communication with dates and times to keep track of your correspondence.
- Utilize customer advocacy channels on social media to publicly support your case.
- Follow up regularly to keep your request on their radar; don't let it fade into the background.
- Time your refund request around major holidays or events when they may be more prone to customer service delays.
- Offer to return the product promptly if that is part of the refund process.
Why Do People Request Refunds from Vivago
- Product malfunction or failure to operate as advertised.
- Poor customer support during the purchasing process.
- Long shipping times leading to dissatisfaction.
- Inaccurate product description misleading the customer.
- Defective items upon arrival.
- Change of mind or buyer's remorse.
- Subscription issues or automatic renewals not disclosed.
- Lack of usability for intended purposes.
- Compatibility issues with other devices.
- Price discrepancies or overcharging.
Vivago Refund Script
Script
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Hi Vivago Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe was made in error. I would appreciate your assistance in reviewing this billing issue as I am currently dissatisfied with this charge.
Could you please initiate a refund for this amount? Thank you for your understanding and support. I look forward to your prompt response.
Best regards,
Vivago Refund Policy
Vivago offers a 14-day satisfaction guarantee for their products, allowing customers to request a refund if they are not satisfied. Customers must contact customer support within this period to initiate the return process, and refunds are typically processed once the returned item is received.
The Easiest Way to Get a Vivago Refund
If you’re frustrated trying to get a refund from Vivago—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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