Overview
Vivid Games is all about creating fun and exciting mobile games that you can enjoy anytime, anywhere. They develop a wide range of games, from action-packed adventures to racing and sports, catering to gamers of all ages. If you’re looking for a new game to play on your phone, Vivid Games has a collection that keeps growing with new and cool titles that are often free or available at a low price. They really focus on making games that are not just entertaining but also easy to pick up and play, so you can jump right into the action without much fuss. Plus, they often update their games with new features and content, keeping everything fresh and fun!
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The description is based on accessible information from the company’s website and the general understanding of gaming services provided.
How to Get a Vivid Games Refund: Step by Step
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions from the list.
- Find and tap on the subscription related to Vivid Games.
- Select Cancel Subscription (if necessary) and confirm the cancellation.
- Return to the main Settings page and go to iTunes & App Store.
- Tap your Apple ID at the top of the screen again, then select View Apple ID.
- Scroll down and tap on Purchase History.
- Locate the charge for Vivid Games and tap on it.
- Tap Report a Problem and select the appropriate issue.
- In the message, mention that the subscription renewed without notice and you did not use the service during this billing period.
- Submit the request and wait for a response from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Profile Icon in the top right corner.
- Select Payments & Subscriptions, then go to Subscriptions.
- Find the Vivid Games subscription and tap on it.
- Tap Cancel Subscription (if necessary) and confirm the cancellation.
- Return to the Payments & Subscriptions page.
- Tap on Recent Purchases to find the charge.
- Tap on the charge associated with Vivid Games.
- Select Report a Problem and choose an issue.
- In your message, emphasize that the account was unused prior to the charge and you were unaware of the renewal date.
- Submit the request and check your email for follow-up.
If you purchased through a Vivid Games website:
- Visit the Vivid Games website and log into your account.
- Navigate to the Account Settings or Billing section.
- Find your subscription details and confirm the status.
- Locate the option to Submit a Support Request or Email Support.
- In the request form or email, clearly state the issue referencing the charge.
- Mention that you did not receive a notification of renewal and request a refund directly.
- Provide any transaction ID or receipt for faster processing.
- Send the request and await confirmation from Vivid Games support.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity to view your transactions.
- Find the transaction related to Vivid Games.
- Click on the transaction and select Report a Problem.
- Choose to dispute the charge as an unauthorized transaction or service not received.
- In your comments, state that the subscription renewed without your consent.
- Submit the dispute and check for updates in your PayPal account.
Phone
The phone is not available.
Tips and Tricks for Getting a Vivid Games Refund
- Be concise in your initial message; state your issue clearly and include relevant details.
- Use a friendly tone but be firm; express understanding but don’t back down.
- Document everything; keep records of all communications to strengthen your case.
- Contact support via multiple channels; try email, chat, and social media for faster responses.
- Escalate quickly if initial requests are ignored; ask to speak to a supervisor.
- Timing is important; reach out during their busy hours to increase response chances.
- Reference similar issues others have faced for credibility when making your case.
- Be patient but persistent; follow up regularly, showing that you are serious about your request.
- Threaten to escalate to public forums if necessary; mention you’ll share your experience online.
- Use specific phrases like "refund request" and "customer rights" to emphasize your stance.
Why Do People Request Refunds from Vivid Games
- Game performance issues such as crashes or lag.
- In-app purchase problems like charges not going through.
- Unmet expectations based on misleading app descriptions.
- Technical problems that prevent users from enjoying the game.
- Account or login issues that lead to loss of progress.
- Unsolicited charges or accidental purchases.
- Content not matching advertisement or promotional material.
- Changes in gameplay that make the game unenjoyable.
- Poor customer service response or support.
- Game compatibility issues with devices.
Vivid Games Refund Script
Script
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Dear Vivid Games Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account for a purchase I did not intend to make.
Given my dissatisfaction with this unexpected charge, I would appreciate it if you could process a refund at your earliest convenience. Thank you for your understanding and assistance in resolving this matter.
Best regards,
[Your Name]
Vivid Games Refund Policy
Vivid Games generally does not offer refunds for purchases made within their games, as stated in their policy. However, customers are encouraged to reach out to their support team for assistance with any issues related to transactions.
The Easiest Way to Get a Vivid Games Refund
If you’re frustrated trying to get a refund from Vivid Games—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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