Overview
Yelp Inc. is a website and app that helps people find great places to eat, shop, and do fun activities in their area. It lets users search for businesses like restaurants, cafes, and shops based on what they need. You can read reviews and ratings from other people, which helps you decide where to go. Yelp also provides photos and details about each place, and some businesses even respond to reviews or offer special deals. Whether you're looking for a new pizza joint or the best coffee shop around, Yelp is a handy tool to help you choose.
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The description is based on a straightforward understanding of Yelp's services and its purpose for consumers, avoiding complex language and focusing on what the platform offers.
How to Get a Yelp Inc. Refund: Step by Step
If you purchased through Yelp.com:
- Go to yelp.com and log into your account.
- Click on your profile picture at the top right corner, then select Account Settings.
- Scroll down to the Subscriptions section.
- Locate the subscription you wish to refund and click on Manage Subscription.
- Click on Request Refund or Contact Support.
- If contacting support, open the Help Center at the bottom of the page.
- Choose Membership from the categories presented.
- Look for the option that states Refund Request.
- In your message, mention that your subscription renewed without clear notice.
- Highlight that the account was unused if applicable.
- Complete the form with necessary details and submit your refund request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Yelp subscription in the list and tap it.
- Tap on Cancel Subscription if it’s still active.
- Return to the Subscriptions page and then tap on Report a Problem.
- Select the subscription you just canceled.
- In your description, state that the subscription renewed unexpectedly.
- Emphasize that you have not used the service or were unaware of the charge.
- Submit your refund request through the form.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select Payments & Subscriptions from the menu.
- Tap on Subscriptions.
- Find your Yelp subscription and tap on it.
- Select Cancel Subscription if applicable.
- After cancellation, open Google Play Help in a web browser.
- Search for Request a Refund and select the option.
- Fill out the form with specific reasons: mention the renewal was without notice.
- Highlight that you did not use or want the service.
- Submit your refund request.
If you purchased through Roku:
- Go to your Roku Home Screen.
- Select Streaming Channels and then My Channels.
- Locate and highlight Yelp.
- Press the * button on your remote, then select Manage Subscription.
- Select Cancel Subscription if not already done.
- Go to roku.com and log in to your account.
- Navigate to Subscription under your account settings.
- Look for the option to Request a Refund.
- In your message, explain that the subscription renewed without prior notification.
- State that your account has been unused to strengthen your request.
- Submit the refund request.
Tips and Tricks for Getting a Yelp Inc. Refund
- Document Everything: Keep screenshots of your interactions and receipts.
- Be Polite but Firm: Start with a courteous tone when requesting a refund.
- Use Clear Language: Clearly state why you believe you deserve a refund.
- Reference Policies: Mention specific company policies that support your request.
- Follow Up: Don't hesitate to follow up on your request if you don't hear back.
- Escalate if Necessary: If denied, ask to speak to a supervisor or a higher-level customer service agent.
- Leverage Social Media: Consider posting your issue publicly on platforms like Twitter to gain traction.
- Timing Matters: Reach out during business hours for a quicker response.
- Be Patient: Wait for some time before following up; persistence can pay off.
- Use Templates: Look for effective refund request templates shared by other users online.
- Offer to Provide More Information: Indicate your willingness to clarify or provide additional details if needed.
Why Do People Request Refunds from Yelp Inc.
- Unsatisfactory advertising results - Businesses not receiving expected leads or visibility.
- Fake reviews - Presence of fraudulent or misleading reviews impacting reputation.
- Billing discrepancies - Unexpected charges or billing errors on accounts.
- Service account issues - Problems with account management or functionality.
- Incorrect listing information - Listings with inaccurate or outdated details.
- Ineffective customer service - Poor support from Yelp in addressing concerns.
- Change in business status - Closure or significant changes in a business leading to discontinued services.
- Miscommunication of services - Lack of clarity on what services were included in agreements.
- Technical issues - Website malfunctions affecting advertisement performance.
- Inadequate response to disputes - Yelp not handling disputes with users effectively.
Yelp Inc. Refund Script
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Dear Yelp Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent account charges. I noticed an accidental charge that I did not authorize, and it does not align with my subscription plan.
I would appreciate your assistance in resolving this matter. Could you please process a refund for the incorrect charge? Thank you for your attention to this issue; I look forward to your prompt response.
Best regards,
Yelp Inc. Refund Policy
Yelp's refund policy varies depending on the product or service. For Yelp Deals and Certificates, if a merchant refuses to honor the full value, consumers can contact Yelp at shop@yelp.com to request a refund of the difference. For Yelp Guaranteed services, if a consumer is not satisfied with the work performed, they should first attempt to resolve the issue with the Yelp Pro. If unresolved, they can submit a claim within 30 days of the last payment, providing necessary documentation to Yelp. Yelp may also charge an early termination fee if a client terminates a Purchase Order before the end of a commitment period.
The Easiest Way to Get a Yelp Inc. Refund
If you’re frustrated trying to get a refund from Yelp Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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