Overview
Zillow is a website and app that makes finding a home easier and more fun. It helps people look for houses to buy or rent, and gives you a peek at home values in different areas. You can search by location, price, and the number of bedrooms and bathrooms you need. Zillow also shows photos of homes and can connect you with real estate agents if you need help. Plus, they provide tips on buying or selling a home, making the whole process less stressful. Whether you’re just exploring or ready to move, Zillow has tools to help you navigate the housing market.
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The description is based on the general understanding of Zillow's services, focusing on simple language to convey the purpose and functions of the company.
How to Get a Zillow Refund: Step by Step
If you purchased through Zillow directly:
- Visit the Zillow Group website and log into your account.
- Navigate to the Account Settings section, typically found in the upper right corner under your profile.
- Select Billing & Subscription from the menu.
- Locate the Manage Subscriptions option and click on it.
- Identify the subscription you want a refund for and click on Request Refund.
- Fill out the refund request form, ensuring you mention any issues such as "subscription renewed without notice" or that the "account was unused".
- Submit your request and check your email for confirmation.
- Allow up to 5-7 business days for the refund to process.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Zillow subscription and tap on it.
- Select Cancel Subscription (even if you only want a refund) and confirm the cancellation.
- Open the App Store, scroll down, and tap on your profile picture.
- Select Purchased, find Zillow, and tap on it.
- Scroll to the bottom and tap on Report a Problem, then choose the reason for your refund, such as "Did not intend to renew".
- Submit the report and monitor your email for the response.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the Profile Icon in the upper right corner.
- Select Payments & Subscriptions and then Subscriptions.
- Locate the Zillow subscription and tap on it.
- Tap on Manage and select Cancel Subscription to stop future charges.
- After cancelling, go back to the main menu and select Help & Feedback.
- Tap on Report a Problem and specify your refund request, noting reasons like "accidental renewal" or "service was not used".
- Submit your request and look for an email response regarding your refund.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity at the top of the page.
- Find the transaction associated with Zillow and click on it.
- Select Report a Problem next to the transaction.
- Choose the option for a refund and explain your request.
- Be sure to emphasize that the service was "not utilized" or that there was a "billing error" during your message.
- Submit the report and wait for a follow-up email from PayPal.
Tips and Tricks for Getting a Zillow Refund
- Document Everything: Keep records of all communications, including emails and chat logs.
- Be Persistent: Follow up regularly; don't wait for them to reach out.
- Use Clear, Direct Language: State your request upfront without excessive details.
- Identify the Right Department: Ensure you are contacting the correct support team for your issue.
- Escalate if Necessary: Politely ask to speak to a supervisor if you are not getting satisfactory answers.
- Use a Friendly Tone: Being polite can go a long way in customer service interactions.
- Ask for Specifics: Inquire about what information they need to process your refund.
- Leverage Social Media: Post your situation on platforms like Twitter or Facebook to grab attention.
- Time Your Request: Contact during off-peak hours when support may be less busy.
- Know Your Rights: Familiarize yourself with consumer protection laws that might apply.
- Offer to Confirm Your Request in Writing: Suggest sending a formal email if it aids in clarity.
- Stay Calm: If frustrated, take a break before contacting support again.
- Share Your Experience: Post updates on forums; others may offer useful advice based on similar situations.
Why Do People Request Refunds from Zillow
- Inaccurate Listings - Property details are incorrect or outdated.
- Unexpected Fees - Additional costs not disclosed upfront.
- Poor Customer Service - Unresolved issues or unsatisfactory support.
- Subscription Confusion - Misunderstanding of subscription features or billing.
- Cancellation of Service - Difficulties in canceling services or subscriptions.
- Website Errors - Technical issues affecting user experience.
- Lack of Transparency - Insufficient information on listings or services.
- False Advertisements - Listings that do not correspond to actual properties.
- Platform Changes - Changes in service or platform that are not user-friendly.
Zillow Refund Script
Script
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Dear Zillow Support,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered with my account. It appears that I was accidentally charged for a service I did not intend to purchase.
Given the circumstances, I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
Zillow Refund Policy
Zillow's refund policies vary depending on the specific service:
- **Rental Applications**: The $35 application fee grants unlimited use of the Zillow application at participating properties for 30 days. Refunds are not provided if a property becomes unavailable, if the landlord does not respond, or if the landlord requests an application outside of Zillow.)
- **Showcase Listings**: Once a Showcase credit is used for a listing, no refunds are available. It's recommended to verify the property details before finalizing a Showcase listing.)
- **Zillow Data Exporter**: Refunds are available within 7 days of purchase or subscription renewal. To request a refund, users can cancel their subscription and select the "Refund last payment" option on their billing page.)
- **Lender Services**: Lenders are required to prepay a minimum of $975 to participate in Zillow's services. Zillow is not obligated to refund any prepaid amounts under any circumstances.)
For detailed information, please refer to the specific service's terms and conditions on Zillow's website.
The Easiest Way to Get a Zillow Refund
If you’re frustrated trying to get a refund from Zillow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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