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Overview
Difficulty
How to Get a Zoe Refund: Step by Step
How to Contact Zoe
Tips and Tricks for Getting a Zoe Refund
Why Do People Request Refunds from Zoe
Zoe Refund Script
Zoe Refund Policy
The Easiest Way to Get a Zoe Refund

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How to Get a Zoe Refund

The Ultimate Guide to Getting a Zoe Refund (zoe.com)

Angelique. P

Published

July 25, 2025

Updated

August 1, 2025

Overview

Zoe is a cool online platform that helps you take charge of your health by diving into personalized nutrition. They offer a unique approach where you can find out what foods work best for your body based on your DNA, lifestyle, and even your gut health. With Zoe, you get tasty meal plans and insights so you can eat better and feel great without the guesswork. It's like having a personal nutritionist right at your fingertips!

Difficulty

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The description is based on a simplified understanding of Zoe's services, focusing on the personal health and nutrition benefits aimed at a general audience.

How to Get a Zoe Refund: Step by Step

If you purchased through zoe.com:

Visit zoe.com and log in to your account.
Navigate to the "Account" section, usually found in the top right corner.
Select "Billing" or "Subscriptions" from the dropdown menu.
Locate the "Recent Transactions" or "Payment History" section.
Identify the recurring charge you want a refund for.
Click on "Request Refund" next to the specific transaction.
A form will appear; fill it out and include specific messaging tactics like:
- Mention that the subscription renewed without notice.
- Emphasize that the account has been unused or inactive.
Submit the form and wait for a confirmation email regarding your refund request.

If you purchased through Apple:

Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Zoe subscription.
Scroll down and select Report a Problem.
Choose the reason for your refund request:
- Renewed without notice
- Service not used
Follow the prompts to submit your refund request.

If you purchased through Google Play:

Open the Google Play Store on your device.
Tap on the Profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Locate your Zoe subscription.
Tap on Refund and select the reason:
- Didn’t want this purchase
- Service not used
Complete the form to finalize your refund request.

If you purchased through Roku:

Go to the Roku website and log in.
Navigate to My Account from the top menu.
Scroll down to the Manage Subscription section.
Find your Zoe subscription and click Cancel subscription.
After cancellation, attend to the Support section or contact Roku Customer Support for a refund.
Provide them with a reason like:
- Didn’t intend to renew
- Service was not used

How to Contact Zoe

Phone

The phone is not available.

support@zoe.com

Site

https://zoe.com/contact

Get help with your refund

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Tips and Tricks for Getting a Zoe Refund

Be Polite: Start with a friendly tone in your communication; it's more likely to get a positive response.
Be Concise: Clearly outline your reason for the refund request without unnecessary details.
Use Specific Language: Refer to the product or service directly with its name and purchase date.
Follow Up: If you don’t hear back within a week, send a polite follow-up email reiterating your request.
Escalate Wisely: If the initial customer service rep can’t help, politely ask to speak to a supervisor.
Know Timing: Try to initiate your refund request early in the week when support staff is generally less busy.
Leverage Social Media: If you hit a wall, tweeting at the company can sometimes expedite your request.
Provide Evidence: Attach order confirmations or screenshots to support your case when applicable.
Be Persistent: Don’t hesitate to reach out multiple times if needed; persistence shows you’re serious about the refund.
Use Positive Framing: Phrase your request as a simple misunderstanding rather than a complaint to diffuse tension.

Why Do People Request Refunds from Zoe

Item not as described: Customers feel the product did not match the online description.
Sizing issues: The item did not fit as expected.
Damage or defects: The product arrived damaged or was defective.
Late delivery: Orders arrived later than the promised delivery date.
Change of mind: Customers decided they no longer want the item.
Quality concerns: The product did not meet quality expectations.
Received wrong item: Customers received a different product than what they ordered.
Service issues: Poor customer service experience leading to dissatisfaction.
Subscription cancellation: Customers want refunds for canceled subscriptions.
Promotional discrepancies: Issues with discounts or promotional offers not being applied correctly.

Zoe Refund Script

Script

Copy

Hello Zoe,

I hope this message finds you well. I am reaching out regarding a billing issue I encountered on my recent statement, which includes an accidental charge that I believe was not authorized. I was quite surprised to see this charge and am quite dissatisfied with the experience.

I kindly request a refund for this amount at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.

Best regards,
[Your Name]

Zoe Refund Policy

Zoe's refund policy allows customers to return items within 30 days of purchase for a full refund, provided the items are in their original condition with tags attached. Refunds will be processed to the original payment method within a few business days after the returned items are received.

The Easiest Way to Get a Zoe Refund

If you’re frustrated trying to get a refund from Zoe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.